Customer Relationship Advisor

Location: Sheffield (office), home and hybrid roles available!

Hours: 12-40 hour contracts available

Working hours: Monday – Friday between 8.30 - 17.00 

Salary: £21,000 plus commission

Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks 

Are you looking for a career rather than just a job?  
 
Do you want to join a winning team that always smash their targets and get great customer feedback?  
 
Do you have customer service/client retention experience? Are you a target driven sales professional who thrives on success and smashing targets? 

Would you like to join a progressive and rewarding company?  

Then we want you!

Here at HS Direct, we have gone from strength to strength during the last 6 months.  Our services help businesses across the UK with Health & Safety and Employment Law software solutions; and they have never been more in demand.

As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.

What we can offer:

  • The chance to work for a Best Companies accredited business 
  • A fun and supportive working environment 
  • Real opportunities to progress
  • A competitive base salary with uncapped commission 

The job:

  • Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reduce attrition 
  • Focus is on client experience 
  • Identify client need and find solutions using listening skills and rapport 
  • ‘Turn round’ clients who no longer wish to continue with the service 
  • Contact past client base with a view of providing services to them again 
  • Work with existing clients to support new business growth 
  • Hit targets based on both revenue and retention rate as a percentage 

What we are looking for: 

We are looking for a confident individual who is quick-thinking, adaptable, and resilient.  

You will be enthusiastic, driven and customer focused. Excellent communications skills, (especially on the phone) the ability to learn quickly and attention to detail are a must. 

If you have customer service, client retention or sales experience – perfect. If not, we have a coaching programme that will support the right candidates to become successful in this role. 

Interested in finding out more? Please email a copy of your CV to c.pearson@citation.co.uk