During this time please check out all of our available support resources here. 


Current average rating: 4.8 / 5.0

Total number of reviews: 4255

Polite and confident on the phone also able to answer my questions in a professional manner

Trinity Cleaning & Facilities Management Ltd

The staff are always happy and willing to assist where they can.

J W Commercial & Domestic Services
Joy Williams

Very Helpful and enthusiastic to someone who doesnt really understand the system, answered all questions efficiently.

Valbro Scaffolding Ltd
Janet Vallance

Prompt and efficient response to our request.

Zenith Contract Service Limited
Sue Cheshire

Its not clear what your pricing is for your services, also your documentation although good value is a bit old fashioned in structure

bpp Services
Graham Jackson

The gentleman I spoke with yesterday was great on the phone, however I’ve my recieved and invoice today, but yet to receive information on what I’ve actually purchased. In future I would recommend sending a confirmation email right after the initial telephone call, to let me know exactly what I’ve just bought.

Tae a moose pest control
Vikki Carral

Excellent Demo and the adviser was polite and professional. Only a 4, as I would have preferred to pay for the annual package monthly.

Hybrid Gardens
Steve Steers

Excellent service, shame you dont offer the monthly payment option.

I2C Systems LTD
Danny Fox

Warm, friendly reception and good presentation.


Very quick response and eager to help.

Pagan ES
Adrian Timms

everything seem very good so far

Furness electrical
Darren Furness

we only started working today. Anthony is very enthusiastic and cooperative. hope we can do our job in time frame. thanks

richad stirling ltd
h quadi

Sales guy good Price too high Thanks

Holmesclean Limited
David Marchant

Cost a bit more than I expected!

Regency roofline
Nick Lloyd

Normally I don't take sales calls over the phone but Jamie was polite and gave me clear explanations how your system and the services you offer work

P C Contracting Limited
Colin cooley

We have closed the company from April 2017 Thanks anyway R L Stevens

Stevens Bros LTD
Roy Stevens

Straightforward, helpful,professional.

Richard Powell



In expected call, but provided information that I wasn't aware of and could potentially mean more business for HS Direct, the type of call i'm sure you like :)

Fairburn Heating
Emma Tucker

Magenta Keen was very helpful in explaining how the software works.

Clarke Plumbing And Hearing Services Ltd
Matthew Clarke

Girl I spoke to was very polite and helpful nothing was a problem.

Ian Francis

High quality services provided and very helpful staff on the phone

Moises Marques
Moisés Marques

Very in depth explanation of the packages available that would suit our company.

Cath Atkinson

So far we have had an invoice and paid so not able to give a score other than. ok

HBC Designs & Installations Ltd T/A Saffron Shutters & Awnings
Julie Cotterill

They help me how to improve and manage the heath @ safety of my company

Millennium Service Solutions Ltd
Manuel da Costa

It is very difficult to provide a personal service in a corporate market place but Paul and his team do so very well at this (as well as all the other stuff we expect!).

3G Sets
Callum Andrews
Previous Next

I don't have Microsoft Office or Microsoft Word, what should I do?

If you don't have Microsoft Office, or Microsoft Word installed on your PC or Mac, don't worry - you can still use our products. You can get a free alternative from Open Office.

Open Office Org is open-source developed alternative to Microsoft Office, developed by a large software company called Oracle. Open Source means the company who build the software, allow 100% use of it, 100% free.

Since Open Office is specifically developed to be exactly the same as Microsoft Office, with all the same programs in the suite (Eg: Word, Excel, Access and Power Point) - it will freely open any Microsoft Office file-format. Meaning, just because a document was written in Microsoft Word, doesn't mean it can't be opened in another program. Open Office will do that, and vise versa.

To download and install Open Office;

  1. Go to
  2. On the left hand side, click 'I want to download Open Office'. In the green box, click the main link which starts with 'Start downloading'
    • Windows Only:When the program has downloaded, click Install and wait for the program to install.
    • MAC OSX Only:When the program has downloaded, a notification box will pop up with an arrow from the Open Office Icon to the Applications Folder in Finder, drag the icon to the Applications folder to install the program.
  3. You are now ready to use Open Office, and the documents you have purchased from us.