During this time please check out all of our available support resources here. 


Current average rating: 4.8 / 5.0

Total number of reviews: 4256

All assistance I have received from HS Direct during this difficult time had been brilliant. Mark Kingston and Charlotte in particular were extremely helpful. And they were both very patient with me, walking me through the process.

Ultimate supplies (North) Ltd
Lucy Andrews

Absolutely Brilliant , Nice guys and they where very helpful and keeping me updated all the time


Mark Kingston consultant was exceptionally helpful and supportive for all the COVID-19 work specification needed for our company to return to work. He was professional and very informative for these presidented times we find ourselves in. He put our mind at rest and provided a full comprehensive service up and beyond and i was very grateful for his prompt service.

Done And Dusted Enterprises Limited
Tanya Christou

Mark was very helpful, made everything clear and easy. I was super happy to get all Risk assessments and Method statemets done so quickly under his guidance. Thank you!

HS Direct
Mark Kingston

Absolutely top drawer,very helpfull and so easy to work with.Top marks

A K Hobson ltd
ken hobson

Rodney made it a priority to give his time to get us to where we needed to be. If we had to work through the software without guidance it would have been extremely hard, trying to homeschool and work at the same time. Rodney has also recommended other products and training that will help our business hugely. Fantastic support, thank you so much!

Ede Plumbing and HeatingLtd
Rodney Marsh

We have been with HS Direct for quite a number of years and have always been more than happy with the excellent customer service we have received. All the Staff are always very helpful, polite,and always go the extra mile to go out of their way to help solve any queries, nothing is too much to ask, great customer service at all times. Very welcoming Staff. Always make you feel at ease to know there is always someone at the end of the telephone at any time to answer any queries you may have, and always resolves them immediately. I have Just been on the telephone regarding a query i had. The member of staff that answered my call said that they would get someone to call me back, i received the call back, as promised immediately from a very kind polite gentleman,( Lee Elliot ) who was so helpful,polite and had excellent customer service. solved my problem immediately. Thank you Lee.

P Young Developments Ltd
Gill Marshall

I had the pleasure of having Holly Knowles as my adviser. If there were more than 5 stars available I would definitely give more. Holly has been incredible throughout, I would not have gotten through last week without her dedication and help in making sure I succeeded! Amazing young lady and an absolute asset to HS Direct!

Vital Heating Solutions
Lucy Hinksman

I had the pleasure of having Holly Knowles as my adviser. If there were more than 5 stars available I would definitely give more. Holly has been incredible throughout, I would not have gotten through last week without her dedication and help in making sure I succeeded! Amazing young lady and an absolute asset to HS Direct!

Vital Heating Solutions
Lucy Hinksman

Good helpful advice given, very patient with me and certainly made me feel that i was getting a good service with good back up


Mark Kingston is extremely helpful and guides me through everything i ask. i am so delighted with Marks input. our business would not be in the position its in without him.

joe ryan limited
Ben Ryan

Excellent response however as l expected from you and generally experienced. Thank Yoy !

m j quickfall builders ltd
Michael Quickfall

Great information love the service

Supersafe Pat Testing
John grayson

I had a very quick response from Josh, fixing my first request and providing clear guidance on how I could resolve my second request.

Wifigear Ltd
Steven Vernon

HS Direct and EL Direct are honestly fantastic. I have a dedicated person who I can contact, her name is Chloe and she is so helpful and very quickly responds. Where required, she directs my query onto a H&S or employment specialist who either calls or emails me with exactly what I need. The service is outstanding!

The Commercia Group

Rodney was very helpful and informative and the service was very friendly and professional.

Asb installations
Adam Bardsley

Because of the help and understanding me

Andy Leyland

Rodney always really helpful and patient, Every time I call response and sorts out my problems.

Carter Bros Ltd
Daren A Carter

Holly was a star and could not have helped me more. Still need a bit of help from the consultants team urgently but I'm in the que


this person went out of is way to help me with the information I need to help set up my small cleaning business.

hs direct ltd meadowhall
rodney marsh

Danielle Shaw, is such a wonderful ,Caring who understand need of clients or customers no matter who they are she always made herself available for others needs. she has patient and ready to finds a lasting solution for others problem. I have never come across such a Kind person , an angel in disguise. We appreciate you Danielle Immensely .

Valiant Recap services Ltd

I would strongly recommend the platform because you can count on the people who have appropriate knowledge and staff

Trela and Trevor Ltd
Tomasz Trela

Prompt, efficient service as always.

Entrycall Ltd
Christopher Liles

Luke was very efficient and knowledgeable and made the process easy

Mark Lee

I have needed to use the service several times over the last week and am very impressed with both the speed of response and the quality of the advice / documents received.

Green Spark Environmental
Sue Cantwell

Riskassments are new to me I spoke to Roger and he gave me all the information I need and made it all sound very straight forward.

Ian Squire Decorating Services
Ian Squire
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I don't have Microsoft Office or Microsoft Word, what should I do?

If you don't have Microsoft Office, or Microsoft Word installed on your PC or Mac, don't worry - you can still use our products. You can get a free alternative from Open Office.

Open Office Org is open-source developed alternative to Microsoft Office, developed by a large software company called Oracle. Open Source means the company who build the software, allow 100% use of it, 100% free.

Since Open Office is specifically developed to be exactly the same as Microsoft Office, with all the same programs in the suite (Eg: Word, Excel, Access and Power Point) - it will freely open any Microsoft Office file-format. Meaning, just because a document was written in Microsoft Word, doesn't mean it can't be opened in another program. Open Office will do that, and vise versa.

To download and install Open Office;

  1. Go to
  2. On the left hand side, click 'I want to download Open Office'. In the green box, click the main link which starts with 'Start downloading'
    • Windows Only:When the program has downloaded, click Install and wait for the program to install.
    • MAC OSX Only:When the program has downloaded, a notification box will pop up with an arrow from the Open Office Icon to the Applications Folder in Finder, drag the icon to the Applications folder to install the program.
  3. You are now ready to use Open Office, and the documents you have purchased from us.