During this time please check out all of our available support resources here. 


Current average rating: 4.8 / 5.0

Total number of reviews: 4255

CBB signed up to HS Direct almost two years ago now. Since then we have used your system to compose hundreds of Risk Assessments and Method Statements as well as the multitude COSHH assessments your consultants have composed. The level of service from your consultants is brilliant, they have taken countless silly little phone calls and answered many a question. The real asset to your team is Jacob Skelton, if I’m completely honest if it wasn’t for his outstanding customer service I would have looked to replace HS Direct a long time ago. His ability to build relationships with his customers is second to none even in the face of an angry customer (sorry Jacob) The confidence he has given me in your company has meant we have decided to expand your services to include EL direct. Franky Fisher has then come on and demonstrated that it isn’t only a single person within your company that knows how to achieve outstanding customer service, there is at least two! Thank you all for your hard work and help over the last two years, it is massively appreciated, I hope to continue to see your services improve in the future. Kind Regards, Alex

Alex Whittall

Rashawn was so helpful, patient and polite. Couldn’t fault in any way

GJ Corbett Garden & Landscape Ltd
Greg Corbett

Rod has been very helpful in training me to use the Risk assessment and method statement forms. Thank you Rod :)

Cordery Construction
Debs Cordery

Excellent advice friendly helpful manner.

Tracy Pringle

Very helpful, and resolved my problem.

Surrey and wold pest control
Teresa meah

Always proactive promoting new and existing legislation without being intrusive or pushy. Helpful at all times. A good all round service and with a personal friendly approach.

M J Quickfall Builders Ltd.
m j quickfall

All ways helpful, polite and very professional. I would recommend Rodney every time.

Carter Bros
Daren Carter

Josh is a delight to talk to and always so helpful. Very prompt and efficient.

Go Go Cleaning Ltd
Emman Hasnain



Excellent and professional company and staff as well as down to earth with fantastic customer service in making process easy to understand and follow, would recommend this company to anyone wanting to go down this path and look forward to working closely with them in the future.

sch loistic solutions ltd
stuart connell

Very helpful to a new member of staff who found the call extremely useful

Elemento Construction Limited
Diane White

All my questions were answered and I was given friendly advice of my Companies requirements.


Ant was very pleasant to talk to, helpful and extremely efficient.

T&M Building System Ltd
Dorota Moskal

Very useful demonstration of the information available it will help address all my H&S responsibilities.

Anthony Anson

Rod was extremely helpful and tried to accommodate my training requirements at very short notice. Unfortunately, he couldn't get me onto a course for 11 people at such short notice but not through lack of trying. Great service thank you. Ellie

Ellie Beatson

First class service. Everything explained in detail with offers to help if we get stuck on anything. Would certainly recommend HS Direct and have done so already.

DEM Elect Ltd
Ian Ross

I was registered with you in 2015, but found I wasn't really big enough to need your services, so didn't make use of you as well as I should. Now, the company really, really needs you, I phoned you up, after 3 years you still have all my company information, customer number, know my name, etc. Brilliant!! I don't have to jump through lots of hoops to set everything up again!! All done in about 5 minutes, which in a busy day means a lot. So, thank you H&S Direct, "I'm back!"

Sparkle Cleaning* New Forest and South Coast
Jean Vernall

Good product, sound advice and friendly service

Ridgewater Energy Ltd
Peter Bywater

All the team at HS Direct are always as helpful as possible and so friendly! They've helped us with many things and their service has always been 100%

Total Maintenance Fencing & Hoarding Services Ltd

Because rod was very professional

Aish properties ltd
Mark wilkinson

I am very happy to be sending this feedback, Rod has been exceptionally helpful in guiding me through the essential paperwork needed to start my venture. He has left no stone unturned and has educated me on the essential need of having policies in order and up-to-date. His expertise has also given me light into my partners policies and has highlighted crucial floors that need to be addressed. Thank you Rod for your commitment, professionalism, patience and advice. I will definitely be advising friends and family who may need this service to contact Rod as his professionalism, attention to detail and support is priceless.

Kye's Healthy Choices
Shani Grant

Rod was exceptionally helpful and educated me with regards to what I needed. Also highlighting other areas where my partner would need his service and help to better his business. Rod displayed professionalism and great understanding which is priceless as I was not aware of all the necessity needed for my venture. Thank you Rod

Kye's Healthy Choices
Shani Grant

Knowledgeable, helpful, great product and service. Highly recommend.

Spectrum Painters

Fast, efficient and professional service.

Elite Metal Roofing
Adam Taylor

Really helpful advice, knew what he was talking about and gave me a good understanding of what I needed to do. No pressure sales.

Daisy Chain Nursery

we have been looking into health and safety for a couple of months now and after contacting various companies, HS Direct with spencer has been the most helpful.

Gibbs and Tregidgo Ltd
Dylan Pearson
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I don't have Microsoft Office or Microsoft Word, what should I do?

If you don't have Microsoft Office, or Microsoft Word installed on your PC or Mac, don't worry - you can still use our products. You can get a free alternative from Open Office.

Open Office Org is open-source developed alternative to Microsoft Office, developed by a large software company called Oracle. Open Source means the company who build the software, allow 100% use of it, 100% free.

Since Open Office is specifically developed to be exactly the same as Microsoft Office, with all the same programs in the suite (Eg: Word, Excel, Access and Power Point) - it will freely open any Microsoft Office file-format. Meaning, just because a document was written in Microsoft Word, doesn't mean it can't be opened in another program. Open Office will do that, and vise versa.

To download and install Open Office;

  1. Go to
  2. On the left hand side, click 'I want to download Open Office'. In the green box, click the main link which starts with 'Start downloading'
    • Windows Only:When the program has downloaded, click Install and wait for the program to install.
    • MAC OSX Only:When the program has downloaded, a notification box will pop up with an arrow from the Open Office Icon to the Applications Folder in Finder, drag the icon to the Applications folder to install the program.
  3. You are now ready to use Open Office, and the documents you have purchased from us.