During this time please check out all of our available support resources here. 


Current average rating: 4.8 / 5.0

Total number of reviews: 4255

Clear and concise instructions made using the package easy.

Chantry Renovations Ltd
Carol Arden

The prompt response later on in the evening on a bank holiday after i sent over a request earlier that day also. Fantastic service all round great run through the hs pack also very easy to understand. Service from Lewis Lisle 100% would recommend

J A Downie Flooring Ltd

Franky Fisher is extremely helpful and professional

Lanesfield Services Ltd
Simon Pearson

Further to my previous review earlier today I have also been helped by Hollie, to understand the online package of bespoke documents and how to use them. The package of documents is so much more than I had expected, the insurance has been provided at a very reasonable cost and it's all available with ongoing help from staff of HS Direct. They really are just a phone call away.

Jenny Tiltman

Chloe was so helpful. She took a great weight off my shoulders today when she made me aware of the full range of services and assistance offered at any time throughout the year. Then I received further assistance from Lewis re insurance for our company. He was also extremely helpful. I am now looking forward to receiving the paperwork from both of them which will be available for my approval within a few hours. Perfect. 😄

Jenny Tiltman

Brilliant customer service very easy to chat to about any issues

Fire door specialists ltd
Kieran Percival

The staff are always friendly and helpful nothing is too much trouble, and if they don't know something they find out for you.

Elston Environmental Services
Diane Elston

as discussed I do not need to complete risk assessments any more, but I will keep on file so if I need to in the future can come back to you

Clive Tonkin Surveying Services Ltd
Clive Tonkin

Swift efficient service. many thanks

Erith flooring Ltd
Michael Burgum

Always very keen to help, nothing is to much trouble. Great service every time I've used the service.

Complete Maintenance Services
J Trott

First class information and detail to navigate me through a difficult process.

Tony Anson

Excellent service and clear understanding of the needs to be put in place for my company, with good communication and a quick service.

sch loistic solutions ltd
stuart connell

Dave was friendly and helpfull and i felt extreamly comfortable talking with him

Craig Denman

Dave was friendly and helpfull and i felt extreamly comfortable talking with him

Craig Denman

Always quick to respond and happy to help.

Total Maintenance Fencing & Hoarding Services Ltd
Siobhan Wiggins

Chloe and Luke are very helpful and understanding customers needs. Thank you guys !

Ruxandra M T Trusca

Extremely polite, efficient and friendly staff.

Johnnie Johnson Housing
Ruth Kendall

Everything explained in clear polite manner, no pressure selling

Thomas Glass Limited
Geoff Morgan

Been most helpful and giving some very brilliant information.

igloo Surfaces Limited
Lisa Holden

Always excellent help and advice given every time and the staff are always friendly and eager to help.

Elecro Limited
Bernie Mead

We are in the process of re-assessing our Health and Safety documentation. We inquired Paul regarding a couple of document templates and he responded with them within the hour.

HS direct
Paul Brownell

Josh was very helpful with excellent communications and very professional. Thank you.

Capel Cladding Ltd
Caroline Stevens

Chloe addressed all my questions and concerns in a professional and patient manner. She had excellent knowledge of the various packages and was able to advise on quotes

Terry Cully

Really clear with training and very patient!

Elemento Construction Limited
Diane White

Craig was really helpful, very pleased with the service

Jamie Munro

Excellent Consultancy and Very clear Transparency of package.

HSL GROUP & HS Water Hygiene Ltd
Durand Schabort
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I don't have Microsoft Office or Microsoft Word, what should I do?

If you don't have Microsoft Office, or Microsoft Word installed on your PC or Mac, don't worry - you can still use our products. You can get a free alternative from Open Office.

Open Office Org is open-source developed alternative to Microsoft Office, developed by a large software company called Oracle. Open Source means the company who build the software, allow 100% use of it, 100% free.

Since Open Office is specifically developed to be exactly the same as Microsoft Office, with all the same programs in the suite (Eg: Word, Excel, Access and Power Point) - it will freely open any Microsoft Office file-format. Meaning, just because a document was written in Microsoft Word, doesn't mean it can't be opened in another program. Open Office will do that, and vise versa.

To download and install Open Office;

  1. Go to
  2. On the left hand side, click 'I want to download Open Office'. In the green box, click the main link which starts with 'Start downloading'
    • Windows Only:When the program has downloaded, click Install and wait for the program to install.
    • MAC OSX Only:When the program has downloaded, a notification box will pop up with an arrow from the Open Office Icon to the Applications Folder in Finder, drag the icon to the Applications folder to install the program.
  3. You are now ready to use Open Office, and the documents you have purchased from us.